Letter to our Ohana

ALOHA & Welcome!
My name is Tata & I am the co-founder of Herbs'Oil...

When we set out to conquer our day, most people rarely think about how hard our skin is working to protect us. But for those with sensitive skin, that fact is almost impossible to ignore.

I had sensitive skin growing up, which was passed down from my mom’s side. As a single mother, I remember she would have to save up for a while to treat herself to skincare products. But almost every time, she would end up wasting all that money because her sensitive skin couldn't stand all the fragrances, harsh chemicals and other irritants.

I encountered the same exact issues in my own skincare journey. I’d hear from girlfriends all the time, “Hey, try this! It works so fast!” But I found that because the product wasn’t designed for sensitive skin, it was filled with irritants that actually made my skin worse. I felt left out and frustrated.

And this isn’t just an issue for people with chronic skin sensitivity...

My best friend Vriko always had typical combination skin and didn't experience any skin sensitivity for a long time. But after lots of time spent traveling and using whatever harsh products were trending, she suddenly started to experience all kinds of different skin issues herself.

We both came to realize that achieving glowing skin would never come from the latest fad ingredient, but rather from starting with skin health. Real skin has texture, fine lines and pores and that’s perfectly normal and beautiful. Together, we wanted to create a skincare brand that reflected this reality instead of feeding into unrealistic goals.

Today, HerbsOil offers skincare products with effective formulas that are gentle yet effective for sensitive skin and restore healthy skin to reveal a natural glow and revive your Skinationship™. In order to make sure we are providing the safest and most effective products possible, we strictly avoid formulating with these ingredients:

  • Acrylates
  • Added Fragrance or Perfume for skincare line
  • Artificial Colors or Dyes
  • Denatured Alcohol
  • Dibutyl Phthalate
  • Formaldehyde and Formaldehyde-Releasing Agents 
  • Hydroquinone
  • Mineral Oil
  • Oxybenzone
  • Parabens
  • Petrochemicals
  • Petroleum Distillates
  • Phthalates 
  • Polyethylene/PEGs,
  • Sodium Lauryl Sulfate (SLS) & Sodium Laureth Sulfate (SLES)
  • Triethanolamine

When you’re comfortable in your own skin, you can thrive!

Sensitive skin is a reminder to spend the little extra time we need on ourselves. When we use the ingredients that work with us instead of against us, our skin can become the best version of itself. 

- Aloha, Tata & Vriko

How do I know which products are suitable for my skin?

We suggest customers (especially those with special skin conditions) read the product information and ingredient list, and consult with our customer service team prior to purchasing a product for the first time - please contact our Client Happiness team at hello@herbsoil.co

*Please note that NO Herbs'Oil products are suitable for people with G6PD condition**If you have any questions, please contact our Client Happiness team. Herbs'Oil reserves the right to make the final decision.

How can I place an order?

The most direct way to shop with us is to through our official website us.herbsoil.co.

We accept Paypal and credit cards.

What are your shipping fees?

For Singapore:

  • Standard Shipping
  • Free shipping for order above $200 

Shipping fees will vary depending on the destination and package weight. Shipping charges and options will be shown at checkout. All custom issues and/or fees incurred will be the responsibility of the customer.

More about Express Delivery: For next day delivery, make your order before 11am (our warehouse is closed on Weekends and Public Holidays). Delivery timeframes include the packing of your order upon confirmation.

When will I receive my order?

Under normal circumstances, for Singapore orders, you shall receive your products within 5-7 business days. As for international orders, you will receive your products within 7-14 business days. 

What if I received the wrong item or number of items?

We apologize in advance for this rare event. Please contact our Client Happiness team at hello@herbsoil.co.

How can I return or exchange my product?

For broken, damaged, or incorrect products, connect with our customer service team within 3 days of receiving the products.

If you experience skin sensitivities or allergies with a product, please connect with our customer service team within ( 7 ) days of receiving the product and we will do our best to help you. Your experience is of the utmost importance to us! Products should have at least 70% left and customers will need to pay return shipping fees. 

We want to make sure that we understand your reason for wanting to return so that we can make sure you are completely satisfied with your experience with Herbs’Oil. We can also recommend products for exchanges.It is important that you contact Customer Care before you send in a return or exchange. We are not responsible for returns lost in transit that have not been communicated to our customer service team. Please contact our Client Happiness team athello@herbsoil.co.

*Please note that ALL TOOLS (e.g. Hair Brush, Cream Mask Brush, Powder Brush, Sponge, Soap Pad) are NOT refundable.