You will earn points for each purchase! The number of points you earn per purchase will depend on what status level you are in. Palm Tree status members earn at a rate of 1 point per $4 spent; Coconut status members earn at a rate of 1 point per $3 spent; Pineapple status members earn at a rate of 1 point per $2 spent
What kind of rewards are offered?
Your points can be redeemed for the rewards listed below.
How do I redeem my points?
Once your account reaches enough points to redeem a reward, you may log in to your account, scroll to the loyalty account widget, and click the Redeem button for the reward you wish to redeem. You will receive a coupon code for your reward which you can redeem at checkout with your next purchase. If you redeem a free product, please make sure the product is in your cart. When you enter the coupon code, that product will show as "Free" in your cart!
Can I redeem multiple rewards at once?
No, only 1 reward may be redeemed per order.
Are there different status levels of this program? How do I reach the next status?
You will enter Palm Tree status as soon as you open an account. Once you earn 500 points within a year, you will be upgraded to Coconut status. If you earn 1500 points or more during the year, you will be upgraded to Pineapple status. Each upgraded status has greater earning potential as well as other perks. (Your status for the start of this loyalty program will be based on your spending from June 2019-May 2020).
How do I renew/extend my status?
Once you reach a status, you are there forever! However, your points do expire if there is no activity in your account within 1 year (see below question regarding points expiration).
When will I see the points in my account?
You will see the points in your account after your order is fulfilled. If your order is refunded, the points earned will be deducted from your account.
Do my points expire?
If there is no activity in your account, i.e. if you do not earn or redeem any points, within 1 year, your points will expire.
How do I know when my points are about to expire?
You will receive an email notification when your points are 30 days from expiration and 1 day from expiration. If you have questions regarding your points expiry, please contact Customer Service via Facebook.
Can I combine points from multiple accounts? Can I give my points to someone else?
In order to protect the privacy and security of your account, we do not allow multiple users to combine their points, or give their points to others.
What if I cannot log in to my account?
If you are having trouble logging in to your account, please contact Customer Service via Facebook for assistance.
What if I want to change my login information?
If you need to change the email address you use to log in to your account, please contact Customer Service via Facebook for assistance.
