Membership Plan

Loyalty Program

FAQ

  • How are points accumulated?

    You will earn points for each purchase! The number of points you earn per purchase will depend on what status level you are in.
    Palm Tree status members earn at a rate of 1 point per $4 spent;
    Coconut status members earn at a rate of 1 point per $3 spent;
    Pineapple status members earn at a rate of 1 point per $2 spent

Other Ways to Earn


  • What kind of rewards are offered?

    Your points can be redeemed for the rewards listed below.

  • How do I redeem my points?

    Once your account reaches enough points to redeem a reward, you may log in to your account, scroll to the loyalty account widget, and click the Redeem button for the reward you wish to redeem.
    You will receive a coupon code for your reward which you can redeem at checkout with your next purchase. If you redeem a free product, please make sure the product is in your cart.
    When you enter the coupon code, that product will show as "Free" in your cart!

Loyalty Widget - Redeem 
Travel Size Product Redeemed
Checkout

 

  • Can I redeem multiple rewards at once?

    No, only 1 reward may be redeemed per order.

  • Are there different status levels of this program? How do I reach the next status?

    You will enter Palm Tree status as soon as you open an account. Once you earn 500 points within a year, you will be upgraded to Coconut status.
    If you earn 1500 points or more during the year, you will be upgraded to Pineapple status. Each upgraded status has greater earning potential as well as other perks. (Your status for the start of this loyalty program will be based on your spending from June 2019-May 2020).

    Loyalty Program Tiers

  • How do I renew/extend my status?

    Once you reach a status, you are there forever! However, your points do expire if there is no activity in your account within 1 year (see below question regarding points expiration).

  • When will I see the points in my account?

    You will see the points in your account after your order is fulfilled. If your order is refunded, the points earned will be deducted from your account.

  • Do my points expire?

    If there is no activity in your account, i.e. if you do not earn or redeem any points, within 1 year, your points will expire.

  • How do I know when my points are about to expire?

    You will receive an email notification when your points are 30 days from expiration and 1 day from expiration. If you have questions regarding your points expiry, please contact Customer Service via Facebook.

  • Can I combine points from multiple accounts? Can I give my points to someone else?

    In order to protect the privacy and security of your account, we do not allow multiple users to combine their points, or give their points to others.

  • What if I cannot log in to my account?

    If you are having trouble logging in to your account, please contact Customer Service via Facebook for assistance.

  • What if I want to change my login information?

    If you need to change the email address you use to log in to your account, please contact Customer Service via Facebook for assistance.

How do I know which products are suitable for my skin?

We suggest customers (especially those with special skin conditions) read the product information and ingredient list, and consult with our customer service team prior to purchasing a product for the first time - please contact our Client Happiness team at hello@herbsoil.co

*Please note that NO Herbs'Oil products are suitable for people with G6PD condition**If you have any questions, please contact our Client Happiness team. Herbs'Oil reserves the right to make the final decision.

How can I place an order?

The most direct way to shop with us is to through our official website us.herbsoil.co.

We accept Paypal and credit cards.

What are your shipping fees?

For Singapore:

  • Standard Shipping
  • Free shipping for order above $200 

Shipping fees will vary depending on the destination and package weight. Shipping charges and options will be shown at checkout. All custom issues and/or fees incurred will be the responsibility of the customer.

More about Express Delivery: For next day delivery, make your order before 11am (our warehouse is closed on Weekends and Public Holidays). Delivery timeframes include the packing of your order upon confirmation.

When will I receive my order?

Under normal circumstances, for Singapore orders, you shall receive your products within 5-7 business days. As for international orders, you will receive your products within 7-14 business days. 

What if I received the wrong item or number of items?

We apologize in advance for this rare event. Please contact our Client Happiness team at hello@herbsoil.co.

How can I return or exchange my product?

For broken, damaged, or incorrect products, connect with our customer service team within 3 days of receiving the products.

If you experience skin sensitivities or allergies with a product, please connect with our customer service team within ( 7 ) days of receiving the product and we will do our best to help you. Your experience is of the utmost importance to us! Products should have at least 70% left and customers will need to pay return shipping fees. 

We want to make sure that we understand your reason for wanting to return so that we can make sure you are completely satisfied with your experience with Herbs’Oil. We can also recommend products for exchanges.It is important that you contact Customer Care before you send in a return or exchange. We are not responsible for returns lost in transit that have not been communicated to our customer service team. Please contact our Client Happiness team athello@herbsoil.co.

*Please note that ALL TOOLS (e.g. Hair Brush, Cream Mask Brush, Powder Brush, Sponge, Soap Pad) are NOT refundable.