We’re thrilled to dispatch our items to you! We will take X-X business days (M-F) to process and pack your order. Once packed, we will ship it out ASAP and email you the shipping confirmation with the tracking number.

The following fees and estimated delivery timings apply to Singapore, Hong Kong, and the U.S.: 

• Singapore: Flat rate of SGDX per order, X-X business days to reach you
• Hong Kong: Flat rate of HKDX per order, X-X business days to reach you
• Within the U.S.: Flat rate of USDX per order, X-X business days to reach you

We do not deliver to P.O. boxes, army camps, and hotels because your delivery requires a signature upon receipt. We want to ensure that your parcel lands in the right hands!

After three unsuccessful delivery attempts, your parcel will be returned to us. We would be more than happy to re-deliver your order, but additional costs for re-delivery will apply. All unclaimed parcels exceeding 6 months will be cleared, and no replacements/reimbursements/refunds will be made.

You will not be able to amend your delivery info once your order is placed. But you can always email us at , and we'll do what we can to help. Shipping delays may occur for delivery address changes, but we'll try to minimise them.

There’s always the possibility of your order already being delivered by the time we relay your request to our delivery partners, and so we may not be able to retrieve it. As such, please contact us ASAP if you need to make changes to your delivery info!

Amendments or cancellations cannot be made once your order has been confirmed. We always aim to get your order delivered to you as quickly as possible, so it is sent for processing and packing as soon as we confirm it.

We're incredibly sorry for the mix-up! :( Please give us a chance to fix it. Drop us a message at [email] within 30 days from the delivery date with the following information, and our Customer Care team will get back to you as soon as possible.

• Your order reference number
• The product code of the item you ordered
• The product code of the item you received

Your return items must reach us within 30 days from the delivery date with a valid order reference number. 

To be eligible for a return, your item must be in the same condition as when you received it—unopened, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

We accept returns and exchanges in the following circumstances:

• Damaged item
• Wrong item sent

Once your returns have been confirmed, you'll be issued a refund, store credit, or a replacement order. Your return will be processed within 5-7 business days from when we receive it.