Privacy Policy

Privacy Policy

This Privacy Policy describes how https://us.herbsoil.co (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device Information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
  • Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION]

Order Information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers [INSERT ANY OTHER PAYMENT TYPES ACCEPTED]), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION. FOR EXAMPLE, SALES CHANNELS, PAYMENT GATEWAYS, SHIPPING AND FULFILLMENT APPS].

Customer Support Information

  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.

Minors

We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • [INSERT IF APPLICABLE] We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

Using Personal Information

We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

Lawful Basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your Personal Information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.


We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.


Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.


Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Collapsible content

How do I know which products are suitable for my skin?

We suggest customers (especially those with special skin conditions) read the product information and ingredient list, and consult with our customer service team prior to purchasing a product for the first time - please contact our Client Happiness team at hello@herbsoil.co

*Please note that NO Herbs'Oil products are suitable for people with G6PD condition**If you have any questions, please contact our Client Happiness team. Herbs'Oil reserves the right to make the final decision.

How can I place an order?

The most direct way to shop with us is to through our official website us.herbsoil.co.

We accept Paypal and credit cards.

What are your shipping fees?

For Singapore:

  • Standard Shipping
  • Free shipping for order above $200 

Shipping fees will vary depending on the destination and package weight. Shipping charges and options will be shown at checkout. All custom issues and/or fees incurred will be the responsibility of the customer.

More about Express Delivery: For next day delivery, make your order before 11am (our warehouse is closed on Weekends and Public Holidays). Delivery timeframes include the packing of your order upon confirmation.

When will I receive my order?

Under normal circumstances, for Singapore orders, you shall receive your products within 5-7 business days. As for international orders, you will receive your products within 7-14 business days. 

What if I received the wrong item or number of items?

We apologize in advance for this rare event. Please contact our Client Happiness team at hello@herbsoil.co.

How can I return or exchange my product?

For broken, damaged, or incorrect products, connect with our customer service team within 3 days of receiving the products.

If you experience skin sensitivities or allergies with a product, please connect with our customer service team within ( 7 ) days of receiving the product and we will do our best to help you. Your experience is of the utmost importance to us! Products should have at least 70% left and customers will need to pay return shipping fees. 

We want to make sure that we understand your reason for wanting to return so that we can make sure you are completely satisfied with your experience with Herbs’Oil. We can also recommend products for exchanges.It is important that you contact Customer Care before you send in a return or exchange. We are not responsible for returns lost in transit that have not been communicated to our customer service team. Please contact our Client Happiness team athello@herbsoil.co.

*Please note that ALL TOOLS (e.g. Hair Brush, Cream Mask Brush, Powder Brush, Sponge, Soap Pad) are NOT refundable.