Frequently Asked Questions

Please Note

Customers will receive an email notification when an order has been shipped. You may check your shipment status within 24 hours upon receiving the shipment notification.

Due to the current COVID-19 situation there may be a delay in processing your order and delivery times. It can take up to 7 business days to send out your order. Once your order has been shipped, you will be sent a confirmation email with tracking information to the email address used during checkout. We apologize for any inconvenience caused.

How can I place an order?

  • The most direct way to shop with us is to through our official website
  • We accept Paypal and credit cards.

What are your shipping fees?

For Singapore:

  • Standard Shipping
  • Free shipping for order above $200 

    Shipping fees will vary depending on the destination and package weight.
    Shipping charges and options will be shown at checkout
    All custom issues and/or fees incurred will be the responsibility of the customer.

    More about Express Delivery: For next day delivery, make your order before 11am (our warehouse is closed on Weekends and Public Holidays)
    Delivery timeframes include the packing of your order upon confirmation.

When will I receive my order?

  • Under normal circumstances, for Singapore orders, you shall receive your products within 5-7 business days. As for international orders, you will receive your products within 7-14 business days. 

What if I received the wrong item or number of items?

  • We apologize in advance for this rare event. Please contact our Client Happiness team at

How do I know which products are suitable for my skin?

  • We suggest customers (especially those with special skin conditions) read the product information and ingredient list, and consult with our customer service team prior to purchasing a product for the first time - please contact our Client Happiness team at

*Please note that NO Herbs'Oil products are suitable for people with G6PD condition*
*If you have any questions, please contact our Client Happiness team. Herbs'Oil reserves the right to make the final decision.

How can I return or exchange my product?

  • For broken, damaged, or incorrect products, connect with our customer service team within 3 days of receiving the products.
  • If you experience skin sensitivities or allergies with a product, please connect with our customer service team within ( 7 ) days of receiving the product and we will do our best to help you. Your experience is of the utmost importance to us! Products should have at least 70% left and customers will need to pay return shipping fees. 

We want to make sure that we understand your reason for wanting to return so that we can make sure you are completely satisfied with your experience with Herbs’Oil. We can also recommend products for exchanges.

It is important that you contact Customer Care before you send in a return or exchange. We are not responsible for returns lost in transit that have not been communicated to our customer service team. Please contact our Client Happiness team at

*Please note that ALL TOOLS (e.g. Hair Brush, Cream Mask Brush, Powder Brush, Sponge, Soap Pad) are NOT refundable.
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